BetRide Privacy Policy

At BetRide, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at betride.com. By registering an account at BetRide Casino or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us at support@betride.com if you have any questions.

Who We Are

We are Pixelforge Solutions S.R.L., a company incorporated in Escazú, San José, Costa Rica, operating BetRide as our primary online gaming platform. Our payment processing services are handled by our payment agent, Innovatoria LTD, registered in Larnaca, Cyprus. We hold a valid gaming license issued by the Government of Anjouan (license number ALSI-202409046-FI2), and we are committed to operating responsibly and transparently within the terms of that license.

Information We Collect

When you register or interact with our BetRide Casino platform, we may collect the following categories of personal data:

Personal Identification Data

• Your full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (for identity verification)
• Financial information, including payment method details

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session data from your BetRide login activity
• Pages visited, games played, and features used on our platform
• Cookies and tracking data (see our Cookies section below)

Transaction Data

• Deposit and withdrawal history, including amounts and methods used
• Bonus activity, including use of the BetRide promo code (e.g., BR200)
• Records of any BetRide casino bonus claimed or promotional offer redeemed

How We Use Your Information

Here at BetRide, we use the data we collect to deliver, maintain, and improve our services. Specifically, we process your information for the following purposes:

• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To process your deposits and withdrawals through accepted payment methods
• To manage your account, including your BetRide casino login credentials and session security
• To deliver promotional communications, including details about the BetRide casino no deposit bonus offers and other campaigns
• To detect and prevent fraud, abuse, and any prohibited activity on our platform
• To personalize your experience and provide relevant game recommendations
• To comply with legal and regulatory obligations under our gaming license

Legal Basis for Processing

Our BetRide platform processes your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfill the services you have requested from us
• Legal obligation — we are required by law and our licensing authority to verify identities, prevent fraud, and maintain records
• Legitimate interests — we process certain data to protect and improve our platform and prevent misuse
• Consent — where required, we will request your explicit consent before processing, particularly for marketing communications

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyze how our platform is used. Our cookies fall into the following categories:

• Essential cookies — required for core platform functionality, including your casino BetRide session management
• Analytical cookies — help us understand how users interact with our platform so we can make improvements
• Marketing cookies — used to deliver relevant promotions, such as information about betride casino no deposit bonus codes or special offers

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• With our payment agent, Innovatoria LTD, for the purpose of processing financial transactions
• With identity verification and KYC service providers as required by our licensing obligations
• With game software providers who power the content available on our platform
• With regulatory and law enforcement authorities when legally required to do so
• With analytics and marketing technology providers to help us improve our services

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law, our gaming license obligations, and our internal compliance policies. Financial records and identity verification documents may be retained for a minimum of five years following account closure, in line with standard AML requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data, where legally permissible
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us directly at support@betride.com. We will respond to your request within a reasonable timeframe.

Security Measures

We at BetRide implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. These include SSL encryption for all data transmissions, secure storage of sensitive documents, and regular security audits of our systems. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use strong, unique passwords for your betride login credentials.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through our website or via email. Your continued use of our BetRide platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our support team is available via live chat at betride.com or by email at support@betride.com. We are committed to addressing your concerns promptly and transparently.